Atypical views on Leadership - 1

An outstanding Leadership for cross cultural team(s)

Have you met a person that was thinking in a completely different way to yours? What kind of impression does it leave on you? Do you dismiss it immediately, or you find it worthy, erroneous  …? 

For me it is exciting, definitely because my life path is somehow atypical, too. In our core we people are similar no matter where we come from. Not long ago I had a TEDx talk about the human behavior that surpasses “the cultural background noise” – “the noise” that accompanies us throughout our life and normally influences our values, ethics and morals, mentally and subconsciously. Unfortunately, this kind of reasoning I find that is still missing in common stances and leadership practices. Let me try to show some examples which are going to be based on atypical views.

From the management’s perspective, managers perform tasks, manage people and do business. Accordingly, there are numerous methodologies and tools helping to manage business and people: Just In Time Production, Kobayashi’s 20 keys, Six Sigma, Business Process Reengineering … to name some. In business environment, do all these methodologies and tools really come out the way we need them to? Current economic and financial situation makes us doubt it. If these tools were as efficient and as great as claimed, then we should not see companies struggling and vanishing. Why it is then so?

The future of leadership

I came across an article discussing “What Leadership Will Look Like In 20 Years” by Rick Smith. He discusses six major shifts he believes will mark how the most effective leaders will behave in twenty years. Reading the list I was kind of disappointed that future of leadership is pretty much the same as today with minor, technical, changes. Not that I’m good in predicting a future (who is?) but I would like to challenge you with my thoughts and brief explanation on what I think about our future leadership issues.

It is not a technology that will be the driver any more. The technological doctrine present today will be upgraded with social subjects /dimensions/ that are today missing especially within a business context. Due to technology evolution in semantic web  in future the focus would be shifted from today's “right questions” to more complicated topics. It will be important to have a proper education to know how to interpret answers, data, information  instantly gotten over the Internet.

Leadership and conflict

Searching for a good definition of a conflict I found on Internet:

• a conflict is a serious disagreement or argument, typically a protracted one,
• a state of mind in which a person experiences a clash of opposing feelings or needs,
• a fight, battle or war, or struggle, especially a prolonged struggle; strife
• a psychic struggle, often unconscious, resulting from the opposition or simultaneous functioning of mutually exclusive impulses, desires, or tendencies,
• a state of opposition between ideas, interests, etc; disagreement or controversy.

Therefore, a conflict is inevitable natural occurrence; it is a part of our experience demonstrating that we all have our respective ideas. Also at workplace a conflict is an integral part of leadership and management process. Definitively, if all conflicts were erased from the workplace, there would be a feeling of unease, because the atmosphere might appear a bit too sterile and unrealistic. In literature there are different types of conflict(s):

• Intrapersonal conflict occurs within an individual,
• Interpersonal conflict refers to a conflict between two individuals,
• Intragroup conflict is a type of conflict that happens among individuals within a team and
• Intergroup conflict takes place when a misunderstanding arises among different teams within an organization.
• Grouping them, literature suggests that at workplace there are (only) two types of conflict: healthy and un-constructive. So, it is said that a healthy conflict can benefit a business and leads to a more innovative, inclusive and learning mind-set around disputes.

Learning Leadership from Martial Arts - III

Let me continue this blog miniseries with a leadership methodology.

In one of my previous posts - “The Way” of Leadership I compared two fundamental Chinese philosophies Daoism and Confucianism, the Yin and Yang of Chinese culture. They are well routed in Chinese everyday life, culture, politics and as well in martial arts of which two Wing chun (blog Wing Chun basics 4 Leadership) and Tai Chi (blog Tai Chi Quan Leadership)  I already explained. These philosophies are used as a background to describe ideas on how to use old martial arts wisdom, explained more in previous blog (Learning Leadership from Martial Arts – II), and are now transformed in a leadership.

• Control: We said that only when relaxed a person may possess a self-control. A wise leader, for that matter, creates an atmosphere of clarity, of purpose and a sense of unity. Leader works selflessly and simply allows the team to do what needs be done. Through self-control a leader can influence (control) the outcome and not directly the people.

• Trust: The saying we used in martial arts was about trust in practice. A good leader understands the processes in the team and the fact that leadership does not require the application of force or pressure. There is no room for mistrust either. A remarkable leader trusts his/her people and is consequentially trusted by them. A well led team is not a battlefield of egos, as in teamwork there is no place for individual ‘victories’ or ‘defeats’.
• Stability: Being ‘on the ground’ (well grounded) reflects our terms and our values -- those that a leader expects from subordinates. A respectable leader is focused, firmly and confidently on the ground with his/her decisions and with clear aim in the mind. He does not flip-flop his decisions.
• Adjustment: if you drive yourself too much, this does not produce fruit, if you try to rush into things, this does not lead anywhere. The same is true for leading a team. If the leader is too aggressive, subordinates ‘are suppressed.’ If a manager is too soft, he is not taken seriously. A virtuous leader adjusts correctly to the circumstances and leads by example.

Leadership and time management

“Please call my secretary for a meeting – she knows when I’m busy” is often heard from an important CEO?

If you yourself do not manage your time, how are you able to manage the time of the people you lead?

To develop a time management skill means to become aware of how one uses his time. William Penn said: “Time is what we want most, but what we use worst.” And yes, there never seems to be enough time, unless you're the one that serve the time. Nothing can replace a time wasted, it can never be regained. Time management is a resource in organizing, prioritizing, and succeeding in what and how you perform.

A leader is burdened by numerous things almost always with limited time resources. Just worrying about time limitations and putting off or postponing may lead to indecision and consequently inefficiency. Due time pressure you resort to implement instead of analyze first. In leadership inefficiency occurs when unrealistic time estimates are made. Most of the time is lost due to issues resulting from poor organizational skills. This leads to ineffective meetings and finish with a leader micro-managing. The latter is also supported by failing to delegate tasks and performances. Many bad leaders are also not so strong in planning. They have not a clear idea about prioritizing, standardizing, or implementing organizational policies and procedures. They rather tend to deal with urgent tasks and thusly postpone the important ones till they become urgent (see my blog: Cause and consequence / Urgent and important).

Leadership and influence

Within lots of studies and researches on and about the nature of leaders, many aspects of leadership still remain a secret. There are books and programs that teach how to be a leader. They give a list of what constitutes a leader. With over 200,000 respondents describing 20,000 leaders Zenger, Folkman, and Edinger conducted a four-year study to determine what makes an outstanding leader. The results showed that the ability to ‘inspire and motivate to high performance’ was the single most powerful predictor of being perceived as extraordinary leader. Why the single most? There definitely are other qualities engaged too.
I believe that there is no recipe or checklist on how to be a leader and how to influence others.

Does a leader firstly need to build an effective interaction to exert influence or is he able to influence people without building relationships first? Is it really necessary to influence others? if we are looking at the public media: Is a journalist able to influence society without having a relationship with majority or every one of them?

Have you ever tuned out on a conference or a meeting because the speaker was too wordy? Is your mind wandering when someone doesn’t get to the point? On a lot of business meetings the importance of getting to the point rather sooner than later is often overlooked. The people that do not comply with it cannot command or influence others. Why, for some people, it is easier to get attention? The key ingredients of it are “listening and hearing”. If you don’t stop talking, you have no way of knowing if you’re being heard. From this one would deduct that ‘if you want to have influence, learn to get to the point quickly’. Not necessarily...

Leadership and succession

“A person who does not worry about the future will shortly start to worry about the present” is an ancient Chinese proverb.

Unfortunately, still rare occurrence is leadership succession which is and should be too important to ignore.

A company CEO is irrevocably gone. Who will take his position? Or, the top executive is attracted by your competition. Is there anyone new ready to fill the role? What would you do: you may end up with an empty C-suite or, even worse, get an under qualified person to fill the job because simply there is no one better to take it over.

Transition period in the top management position may present quite hazardous times for companies. If the previous CEO has had significant and sound results a worry about his successor’s ability to maintain the same momentum will inevitably arise. To avoid a future crisis in leadership succession there should be developed and implemented plan for leadership succession beforehand. This should cover planned process of leadership transition but also the unplanned ones. Important functions will thusly in large amount continue uninterrupted.

Increasingly large and globally integrated companies take leadership development and CEO succession extremely seriously. In one study of more than 200 CEO successions the researchers found out that in contender succession turnover among senior executives has a positive effect on a company’s profitability but in an outsider succession it has a negative impact. So, companies face two ways to fill the empty position: with internal process of development of a specific candidate or hire externally and choose the best free one on the market.

Leadership “style”

What kind of style a good leadership reflects? Can it be defined uniformly? Is it in fact a style or is it personality? Both or something else?

Questions that fire up discussions, writings, blogs, books …

Alexander the Great, Mao Zedong, Mandela, Hitler, Gandhi, Che Guevara, Abraham Lincoln, Genghis Khan, Napoleon Bonaparte, all were leaders. Some of them were charismatic, all of them influential, some fierce and some inspirational. What attracted people to follow them? Was it their leadership quality that attracted masses, or their actions made them the leaders? They were definitely heroes or anti-heroes. They all failed many times, yet they were remembered for their greatness. Failures are soon forgotten, greatness will always be remembered.

Most western books describe and define leadership process with explanation of the way the leader exercises and manifests his leadership process. Thusly, they try to combine them into the most common leadership styles: laissez-faire, democratic or participative, charismatic, bureaucratic, and autocratic. We all know that nobody complies in full with only one style, but the prevailing one is then assigned to that leader. Due to this, the researchers identify subtypes to those five main leadership styles, such as strategic leadership, team leadership, facilitating leadership. Even further distinct divisions about leadership are made based on influence styles, such as cross-cultural leadership and coaching. Some authors characterize leadership as people-oriented or relations-oriented, for instance, servant, task oriented, transactional or transformational leadership. Others classify leadership characterized by situation, such as emergent leadership style, innovative, visionary, command and control, and again also transformational leadership. There is a plethora of definitions of styles and how leaders exercise the leadership process over subordinates. But does this really explain what a leader is and what his style is?

Education, tools and leadership

There are numerous programs, schools and methodologies helping to understand and learn how to manage business and people:  different master of business administration (MBA) schools with their own programs and almost abundant methodologies and tools they teach their students.  Unfortunately no one ever learns whatsoever about e.g.: ecology at an MBA or in their programs. Unethical business and environmental practices of some MBA students are uncovered consistently.

Responsibility across the broadest spectrum of society is vitally important to the future of the global economy. Having said that the key question in today's business environment still remains: do all those programs, methodologies and tools really come out the way we need them to?

The biggest issue to introduce all of the different programs every couple of years or so is mostly based on the matter that companies are entirely dismissing experience if you do not have a degree. This is short sighted and even negligent but attractive  to those that want higher salary, better career opportunities or better consolidated business network. The second matter is that different methodologies and tools get sold to C-level as a silver bullet that is going to fix all of their issues, problems and will bring out the solutions.

But to probe even deeper - it is not the methodologies or the tools that bring solutions or break problems. They are good and they work when they are just frameworks to organize efforts. The important and mostly overlooked aspect of application of methodologies and tools is: they need to be based on the business needs, culture of organization and should be properly trimmed to benefit from using them.

MARSocial copetition: Leadership by Virtue

My book excerpt from “Leadership by Virtue” available on AMAZON.COM (Chapter 6, pages 117-120 of 539 p.) is entered into the Marsocial.com Author of the Year Competition                        Please Click the link and like, shares it. Thank you.

As for Shifu’s words, Tara asks Ben if he has seen a monster

 Culture sophistication of employees pressures on realization of decisions

 Leadership cannot really be taught. It can only be learned. (Harold S. Geneen)

The words “If you do not handle your time, how can you manage the time of the people you lead” from yesterday evening echoed in my ears through the night. And still now I cannot forget them. It is very true, and I feel that I need some guidance about how to overcome these rapidly evolving events that are consuming me and my energy. Drinking tea in my office and shuffling through my e-mail, I just cannot get rid of Shifu’s words. Where is the key that will unlock the doors that will allow all the negative energy accumulated in these two companies to exit? It seems to me that even an exceptional martial artist could not fight through all this piled-up problems.

I don’t even hear it when Gemini enters with the report I asked for about all those subsidiary companies and our ex-employees working in them mostly for FixCom. She starts to explain the background and the concerns she has if we cancelled contracts with companies right now. I agree with her and ask her if she can prepare a plan to pass important services to a new company smoothly and then to pass other less important services that are not our core business and do not bring high value added on to those companies. The plan should include the costs and people involved, and we can have preliminary discussion about it today at the merge meeting. I inform her that we will have this on the agenda of our first directors’ board meeting in two weeks.

Fedor enters with a smile on his face. This should be a good sign. And it is.
“Hi, Ben. I have the papers with me.”
“Make it good news, please.”
“It is. We finally entered all the data yesterday evening and tested them with the new SW module. This morning we cleaned the errors and ran them again through the system and the results are here.”
“That is great, and I should apologize for being rude to you yesterday.” It is a relief to say these words that I truly mean. Finally, a positive effect offering me proof that I’m steering the problems correctly.
“No problem. I understand the pressure on you, and we did not help you much to overcome them. Would you like to see the results?”
“Yes please, but first let us call Dylan too.”
“I already informed him, and he is on his way up here.”
Dylan arrives a few minutes later, and we have a long presentation and Fedor’s explanation of the data. It is half past nine when we are through, and I shock them by saying, “Would you mind if I leave now and you two carry out the meeting?”
“Something more important?”
“In some ways, you could say yes. But please can you inform me about the results afterward?”
“Is she young?” was Fedor’s provocative question.

Interested? READ MORE HERE.

Related articles

• MARSocial: Out of this World Income Opportunity for Writers, Artists and Visionaries

Consultant - Coach

There is quite a selection of titles for people offering services to businesses such as: adviser, consultant, mentor, coach. In the last two decades in organizations business coaching has become increasingly popular to assist executives, managers, and employees in their personal and professional growth. How and what makes us decide that in particular case if we need a business consultant or a business coach?

As both, coaching and consulting process, are built on trust and confidentiality to differentiate them one can pose the following questions:

• Do they question and listen?
• Do they spend most of the time talking?
• Do they offer alternatives and let you make the choice?
• Do they tell you what to do?
• Do they think they know all of the answers?
• Do they appear to ask the right questions?
• Do you learn from them?
• Do you end up wiser or not?

The above questions help, but to determine which business service you actually need, more description is needed.

Middle manager and leadership

There are many different roles in a work environment, but those that stand out and are most visible are the roles of leaders and managers that represent the company, specially the top ones. Readily available are numerous articles describing their role and their way of leading /managing people. Mostly described as a workforce are those on the hierarchy bottom: they work as they are told to. Here, I’d like to challenge your opinion whether they represent ‘the cost’ or ‘the asset’ of an organization. In between there is a number of intermediate managers being subordinate to the senior management but above the lowest levels of operational staff.

Duties of a middle management typically include carrying out the directives of senior management at the operational level, supervising subordinate managers and employees to ensure functioning of the organization. Middle managers are rarely a prime focus during the changes in the organizations because they are badly needed in order to execute whatever upper management comes up with. Since companies have slimmed down and cut out many organization levels they lack of the career advancement opportunities. In reality they are mostly the physical embodiment of the culture or rather bureaucracy level of an organization.

Leadership responsiveness

Every and all things trigger a response: action ~ reaction.

Pretend that, while walking on an icy road, you slip. What is your reaction, your response? Mostly, we are so caught by surprise that we become stiff. That is followed by a fall. Frequently we land on our hands and, if we are lucky, only hurt ourselves and not broke wrists. If we had a knowledge how to “properly” fall, we would have “let go” and yield ourselves to a fall. Most likely, no harm to our body would be done, we would only get wet. Which we get anyway.

“The grasses abate in the direction the wind blows.” says a Chinese proverb.

Leadership by Virtue background

A common conclusion of all studies on our cultures is that we are definitely different. This is not really a great contribution but rather just a common knowledge. And this conclusion is what mostly challenged me. To successfully lead people you need to find what binds the people together and not what separates them.

Within globalization processes people that are now to work together do not come only from the same cultural background but were raised also in different cultures. And leaders are to take into consideration this new dimension, while, due to current perpetuating crisis, at the same time dealing with finding a way, a fresh and new leadership approach. And the stress should be put on the change of leadership practices and not only on a repainting of current ones. To introduce a new approach to leadership, the book “Leadership by Virtue” takes a different venue - a way that brings Far-East concepts into Western approaches and entangles both.

 The “Leadership by Virtue” approach is not about the instruction on how and what to do. It is rather a complex interlinked method to change oneself first. Accordingly, it is not ‘externally oriented’, as the case is in most of the Western culture’s way of management or leadership methodologies. Here the book takes  more Far-East tactic and is dedicated to ‘internal self’.

Leadership dilemma

What made Apple so successful and a very good place to work? ”The lack” of bureaucracy within projects, engineer-focused corporate culture, emphasis on passionate and loyal employees, the huge company has maintained the corporate culture from the start-up days, said Bianca Males in ‘8 Management Lessons I Learned Working at Apple.’ Is that all?

John Harvey-Jones claims: “If a company is successful, it is due to the effort of everyone, but if it fails, it is because of the failure of the board. If the board fails, it is the responsibility of the chairman, notwithstanding the collective responsibility of everyone.” This is a better, but still not an all-encompassing answer.

Management practices and tools that just “don’t work”

From the management’s perspective managers perform tasks, manage people and do business. Accordingly, there are numerous methodologies and tools helping to manage business and people:

(1) In Japan at Toyota Motor Company, Taichii Ohno and Shigeo Shingo incorporated Ford’s type of production and some other techniques into an approach named the Toyota Production System or Just In Time Production (JIT). The inventory strategy strives to improve a business return on investment by simultaneously reducing in-process inventory and associated costs.
(2) The core idea of a Lean organization is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with less resource.

(3) Iwao Kobayashi’s 20 keys is a longer list that can be used in manufacturing audits. It reads very much like a “who’s who” of manufacturing innovations and hence makes a very useful checklist.

(4) Six Sigma (6б) is a business management strategy originally developed by Motorola in 1981. It was initially aimed at quantifying the defects that occurred during manufacturing process first and then at reducing those defects to a very small level.

(5) Business Process Reengineering (BPR) is a top-down approach in which organizations become more efficient and modernized. Reengineering is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, speed and service.

(6) The Self Directed Work Team (SDWT) is perhaps the most powerful organizational concept that motivates, coordinates, solves problems and also makes better decision than an individual could. But this performance comes at a price: decisions are slow, work teams require extensive training and months to mature.

(7) Total Quality Management (TQM) is a set of management practices throughout the organization geared to continuously improve the business processes in order to ensure that the organization consistently meets or exceeds in satisfying a customer or a supplier.

(8) … others.

Corporate governance in multicultural organization

Corporate governance refers to the issues associated with the way corporations are structured, managed and operated. The use of the term “corporate governance”, the evolution of the concept and what it entails has started in the early 1980’s.

 Among the first was the Cadbury Committee. They defined the purpose of corporate governance in 1992 namely, as a set of processes, customs and policies that frame the business of the company and help manage the subsidiaries. This is then operationalized in a uniform method through administered or controlled directives.

The most quoted and referred to document in this field is the OECD principles corporate governance. OECD defines it as a set of relationships between a company’s management, its board, its shareholders, and other stakeholders. Corporate governance also provides the structure through which the objectives of the company are set. The means of attaining those objectives and performance monitoring are determined. So, the main recommended principles are stated as rights and equitable treatment of shareholders, interests of other stakeholders, role and responsibilities of the board, integrity and ethical behavior, disclosure and transparency.

Internet games and Leadership

Most people argue that games are just for fun and to kill time. How would you consider gaming experience in person’s curriculum vitae asking for a leadership position vacancy? An asset?

Nick Yee surveyed MMORPG players for the first time at the end of the previous millennium. Since then, he has surveyed over 35.000 MMORPG players of the most popular USA MMORPG games. Near 280 respondents wrote about their guild leadership experience. Yee’s findings about leadership can be described in the same terms as in the real world.

First, most novice guild leaders fall into the trap of trying to be everyone’s friend and making sure that everyone in the guild is happy. The most common lesson learned was that it’s simply impossible to please everyone. Second, in any situation where people have different needs and motivations, conflicts will arise. These conflicts tend to be particularly stressful because of the existing friendships and ties within the guild. Inevitably, the guild leader will be asked to become the mediator. Third, many respondents noted that laying down a firm hand was important and that sometimes you have to be tough and say no. Because many guilds start off as small, casual, and friendly guilds, guild leaders often feel conflicted when it comes to disciplining guild members. The next finding was the difficulty in picking the right people for the guild, as well as the difficulty in kicking people out of the guild. In the game and in the real life, the duality of being a leader is well perceived. It is not easy to be a friend and a leader at the same time. The guild leaders highlighted the importance of having ground rules, making people aware of them and being consistent with those rules, which is equal to real-life leadership.

Organizational culture and martial arts

Organizations are made for employees to work there and not opposite: employee should fit the organization. As the organization grows larger and more complex, management at the top lead and decide less by firsthand experience, but rather more and more on heavily processed data. From their standpoint they rarely see business flowing in the same way as do people down in production or on the sales floor. To understand huge amounts of data and information that is streaming toward them, after a throughout long training, they finally achieve to see the reality through the distorting glasses they've had to put on. Decisions they make and the responsibility they shoulder relies on tangible data. But these glasses somehow filter out emotions, feelings, sentiments, moods, and almost all the nuances of human situations that are part of everyday organizational culture consequently filtering or better losing all the tacit knowledge that drives business processes.

Organizational culture is the sum of values and rituals defined by rules. It is also a part of a “bigger picture” that surrounds an organization. This poses some problems if organization shock-wave through different cultures.

Four decades ago IBM tried to unify corporate culture in its subsidiaries all over the world. Geert Hofstede carried out a world-wide survey on employee values. The result was very informative and demonstrative. There were other researchers of the same topic too. A common conclusion of all those studies is that “we are definitely different”.