Leadership and conflict

Searching for a good definition of a conflict I found on Internet:

• a conflict is a serious disagreement or argument, typically a protracted one,
• a state of mind in which a person experiences a clash of opposing feelings or needs,
• a fight, battle or war, or struggle, especially a prolonged struggle; strife
• a psychic struggle, often unconscious, resulting from the opposition or simultaneous functioning of mutually exclusive impulses, desires, or tendencies,
• a state of opposition between ideas, interests, etc; disagreement or controversy.

Therefore, a conflict is inevitable natural occurrence; it is a part of our experience demonstrating that we all have our respective ideas. Also at workplace a conflict is an integral part of leadership and management process. Definitively, if all conflicts were erased from the workplace, there would be a feeling of unease, because the atmosphere might appear a bit too sterile and unrealistic. In literature there are different types of conflict(s):

• Intrapersonal conflict occurs within an individual,
• Interpersonal conflict refers to a conflict between two individuals,
• Intragroup conflict is a type of conflict that happens among individuals within a team and
• Intergroup conflict takes place when a misunderstanding arises among different teams within an organization.
• Grouping them, literature suggests that at workplace there are (only) two types of conflict: healthy and un-constructive. So, it is said that a healthy conflict can benefit a business and leads to a more innovative, inclusive and learning mind-set around disputes.

Free will and entanglement

I watched Dan Ariely, behavioral economist and the author of Predictably Irrational, TED talk: “Are we in control of our own decisions?”. It triggered a huge amount of my discussions with people. Mine definition on our control over decision was so radical that most just could not accept it. I spoke in favor that “our free will (and decision-making) is not only  created by our conscious mind” but also by our unconscious. Bottom line is whether it was ‘I’ that decided and no ‘someone else’!  I strongly prop as a true that ‘I am’ conscious and unconscious part and my gens and cultural impact of environment and more together in all I do, think, decide.

Most people, due to their “background noise” (see my TEDx talk) generated by the philosophy of René Descartes (1596) believe that only conscious mind is a seat for our “free will” decision. It is due to Descartes who clearly identified that the mental and the physical—or mind and body or mind and brain—are, in some sense, radically different kinds of thing. Therefore, only the mind ‘holds’ consciousness and self-awareness. It was supported by theology to impose believes that Good and Evil—or God and the Devil are independent against more pragmatic views of Blaise Pascal (1623). Pascal’s development of probability theory and his ‘Wager’ were more systematical approaches and therefore closer to pluralism, which is the view that there are many kinds or categories. This last idea is also much more in accordance with Far East ‘Yin and Yang’ principle. The principle where there is always something Good in Evil and some Evil in Good.

Back now to my understanding of “free will”. According to David Hume, the question of the nature of free will is “the most contentious question of metaphysics.” Minimally, to frame “free will” would be in the ability of agents to have the capacity to choose his or her course of action unconstrained by certain factors. But animals seem to satisfy this criterion too, and we typically think that only persons, and not animals, have “free will.”

Leadership and emotions

Is a leader supposed to show emotions?

To answer this let look at what emotions are. If you “google it” you get results such us:

• a natural instinctive state of mind deriving from one's circumstances, mood, or relationships with others;
• a conscious mental reaction (as anger or fear) subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body;
• an affective state of consciousness in which joy, sorrow, fear, hate, or the like, is experienced, as distinguished from cognitive and volitional states of consciousness;
• a mental state that arises spontaneously rather than through conscious effort and is often accompanied by physiological changes; a feeling: the emotions of joy, sorrow, reverence, hate, and love.

So emotions are “we” and we consciously or unconsciously show them. Emotions are chemical reactions between specific combinations of the levels of the signal substances dopamine, noradrenaline and serotonin. Emotions can likely be mediated by pheromones… so there seems no way to hide them. Often, one of the reasons we don’t show emotion is because we are not even aware or we mingle what emotion we have. In most situations when we are angry, frustrated, or upset we suppress it or “by mistake” mix it for some other emotion. And we tend to hide them when we want to stay in control or look strong. Well, in reality, doing so diminishes our control and weakens our capacity to lead. And we end up not saying what we mean or not meaning what we say.

Leadership and public speaking

Is it necessary for a leader to be a good public speaker?

There shouldn't be any dilemma about the answer to the above question. Leader talks at team meetings or presents a company facing internal or external audience. And especially with the latter good public speaking skills can open doors, whereas poor ones will most probably close them. And leaders are not the only one.

Does there exist “a magic formula” for good public speaking? No, there is no magic to successful speech, in fact, everyone is unique and has different strengths that can be used. But nevertheless some guide lines can be offered if you would like to have a winning speech.

EGO and Leadership?

“The ego” – a positive or a negative feature? Is it a necessary ingredient, an essential to had by an exceptional leader?

We all seem to be able to spot a strong ego in others. Brain studies cannot point to the place in a brain where ego could exist, what could it be? Outside of a few technical papers ego, is still a very poorly defined concept. Animals don’t have it, for them it is only an awareness of self. Studies show that awareness of ‘self’ in humans is allocated to the left brain. Could this be the ‘true’ place for our ego?

A research showed that at least 99% of all human problems are caused by the false opinion of ‘self’. The most obvious and known falsities are about our perceptions of doing right to environmental, in economic and in political issues. There are others false opinion like the ones generated among and within families, different groups or societies, friends and enemies. But does a self-important demonstration of power or ego always give the result one expect by being egocentric? I’m positive that in most cases it does not.

The ego presents one of the biggest barriers for people to work together effectively. When people get caught up in their egos, it erodes their compatibility, emotions, reasoning. It blurs the understanding and cooperation. And we mostly get just the unproductive clash of egos.

Resistance to change

To change . . . Why bother?

Heraclitus said: “Change is the only constant in life.” Accordingly, people like to change things or other people but are usually not so willing to change themselves.

Why do people resist to the change? Is it because they mistake inertia or no-change for safety and predictability? Logically, the fear of the unknown frightens us. Leaving a comfort zone and facing uncertainty creates a lot of anxiety thusly paralyzing any activity for a change even if the current situation or process is not functioning well. It is much more difficult to accept the change when we lack confidence. Mostly, we all tend to postpone the difficult or uncomfortable things that need to be changed. Postponing them until the very last minute (known as a “student syndrome”), until something generates an impulse of urgency. Why we believe that there is always enough time to think about a change tomorrow I have already described in Cause and consequence / Urgent and important.

Leadership By Virtue ~ book trailer

Blurb of the book:

Interwoven around the leadership process, corporate challenges and martial arts this book brings the reader along to "listen in" on the day to day developments, struggles and challenges.

The reader is shown from a first-person perspective the internal refinement of a leadership process based on non-Western approach. The main character, brought up in Europe and therefore used to Western "cultural background noise" although practicing Chinese martial arts, has to learn and understand the differences brought by Far East principles if he wants to grasp leadership from a different angle ...

The book has eighteen (18) chapters. Chapters one to five are dedicated to the background setting and the evolution of the story and characters; Chapters six to nine are devoted to open different approaches and mentality that is coming from Far East and Martial arts philosophy and in parallel gradually introducing difficulties in leadership process and (miss)understanding of those Far East concepts; final Chapter eighteen is dedicated to merge those Far East and Martial arts concepts and philosophies with "known" Western ones and thus opening a new entanglement approach proposed with the use of the Leadership by Virtue.

A video review:

Jaro Berce has poured in the “Leadership by Virtue” his passion, knowledge, and wisdom. It is an exceptional view of blending eastern and western thinking and practices; it is thought provoking, an eye opener, challenging and more.

The book “Leadership by Virtue” by Jaro Berce is not just a novel, but a tremendous learning experience (by Pamela Jill Rapley). 

Related articles

• IBP's Trailer: Leadership By Virtue by Author Jaro Berce
• Leadership by Virtue background
• How To Mute The Western "Cultural Background Noise" With Far East Mentality?
• Leadership by Virtue by Jaro Berce - A review
• Lessons on Leadership from the Nonprofit Sector
• IBP's Trailer: Leadership By Virtue by Author Jaro Berce

Education, tools and leadership

There are numerous programs, schools and methodologies helping to understand and learn how to manage business and people:  different master of business administration (MBA) schools with their own programs and almost abundant methodologies and tools they teach their students.  Unfortunately no one ever learns whatsoever about e.g.: ecology at an MBA or in their programs. Unethical business and environmental practices of some MBA students are uncovered consistently.

Responsibility across the broadest spectrum of society is vitally important to the future of the global economy. Having said that the key question in today's business environment still remains: do all those programs, methodologies and tools really come out the way we need them to?

The biggest issue to introduce all of the different programs every couple of years or so is mostly based on the matter that companies are entirely dismissing experience if you do not have a degree. This is short sighted and even negligent but attractive  to those that want higher salary, better career opportunities or better consolidated business network. The second matter is that different methodologies and tools get sold to C-level as a silver bullet that is going to fix all of their issues, problems and will bring out the solutions.

But to probe even deeper - it is not the methodologies or the tools that bring solutions or break problems. They are good and they work when they are just frameworks to organize efforts. The important and mostly overlooked aspect of application of methodologies and tools is: they need to be based on the business needs, culture of organization and should be properly trimmed to benefit from using them.

MARSocial copetition: Leadership by Virtue

My book excerpt from “Leadership by Virtue” available on AMAZON.COM (Chapter 6, pages 117-120 of 539 p.) is entered into the Marsocial.com Author of the Year Competition                        Please Click the link and like, shares it. Thank you.

As for Shifu’s words, Tara asks Ben if he has seen a monster

 Culture sophistication of employees pressures on realization of decisions

 Leadership cannot really be taught. It can only be learned. (Harold S. Geneen)

The words “If you do not handle your time, how can you manage the time of the people you lead” from yesterday evening echoed in my ears through the night. And still now I cannot forget them. It is very true, and I feel that I need some guidance about how to overcome these rapidly evolving events that are consuming me and my energy. Drinking tea in my office and shuffling through my e-mail, I just cannot get rid of Shifu’s words. Where is the key that will unlock the doors that will allow all the negative energy accumulated in these two companies to exit? It seems to me that even an exceptional martial artist could not fight through all this piled-up problems.

I don’t even hear it when Gemini enters with the report I asked for about all those subsidiary companies and our ex-employees working in them mostly for FixCom. She starts to explain the background and the concerns she has if we cancelled contracts with companies right now. I agree with her and ask her if she can prepare a plan to pass important services to a new company smoothly and then to pass other less important services that are not our core business and do not bring high value added on to those companies. The plan should include the costs and people involved, and we can have preliminary discussion about it today at the merge meeting. I inform her that we will have this on the agenda of our first directors’ board meeting in two weeks.

Fedor enters with a smile on his face. This should be a good sign. And it is.
“Hi, Ben. I have the papers with me.”
“Make it good news, please.”
“It is. We finally entered all the data yesterday evening and tested them with the new SW module. This morning we cleaned the errors and ran them again through the system and the results are here.”
“That is great, and I should apologize for being rude to you yesterday.” It is a relief to say these words that I truly mean. Finally, a positive effect offering me proof that I’m steering the problems correctly.
“No problem. I understand the pressure on you, and we did not help you much to overcome them. Would you like to see the results?”
“Yes please, but first let us call Dylan too.”
“I already informed him, and he is on his way up here.”
Dylan arrives a few minutes later, and we have a long presentation and Fedor’s explanation of the data. It is half past nine when we are through, and I shock them by saying, “Would you mind if I leave now and you two carry out the meeting?”
“Something more important?”
“In some ways, you could say yes. But please can you inform me about the results afterward?”
“Is she young?” was Fedor’s provocative question.

Interested? READ MORE HERE.

Related articles

• MARSocial: Out of this World Income Opportunity for Writers, Artists and Visionaries

Leadership dilemma

What made Apple so successful and a very good place to work? ”The lack” of bureaucracy within projects, engineer-focused corporate culture, emphasis on passionate and loyal employees, the huge company has maintained the corporate culture from the start-up days, said Bianca Males in ‘8 Management Lessons I Learned Working at Apple.’ Is that all?

John Harvey-Jones claims: “If a company is successful, it is due to the effort of everyone, but if it fails, it is because of the failure of the board. If the board fails, it is the responsibility of the chairman, notwithstanding the collective responsibility of everyone.” This is a better, but still not an all-encompassing answer.

Least of effort in leadership

The Mandarin Chinese word wú wéi could be described: ‘by inaction nothing is left undone.’ It may well be also translated as ‘non-acting makes all action possible.’ Lǎo Zǐ, a philosopher of ancient China and the author of the Dào Dé Jīng, in stanza 38 ‘About Dé of the Dào’ described it as:
High virtue by obliging not acquires moral force.

Low virtue obliges always and thus lacks moral force.

High virtue neither strives nor acts for its own ends.

Low virtue does not strive but acts for its own ends.

Dào is usually translated as way, road, channel, path, doctrine, or line and by Chinese opinion cannot be obtained as virtue cannot be approached. The legendary Chinese sovereign and cultural hero Yellow Emperor (reigned from 2.696–2.598 BE) said that once Dào is lost, virtue arises; once virtue is lost, humaneness arises; once humaneness is lost, righteousness arises; once righteousness is lost, formalism arises. But formalism is the flowery representation of Dào and the beginning of disorder.

Two sides of the same coin

What constitutes to be a superior leader? F. Marcos said: Leadership is the other side of the coin of loneliness, and he who is a leader must always act alone. And acting alone, accept everything alone (brainyquote). So, is it a head or is it a tail?

My lessons from “the other side of a coin” started when, together with my sons, we decided to go to the Mount Kilimanjaro. My decision had nothing to do with Kilimajaro being the biggest free standing mountain in the world or because it is the tallest mountain of the African continent and not even because it bares my name in it. I joined the idea because it was my long lived dream since the times I lived in Africa.

To climb the summit of 5.895 m in eight days via Lemosho route had to be planned well in advance as we were not physically fit for such a challenge. For months prior to the challenge we have been successful at climbing and trekking to each and every hill or mountain available to us in Slovenia. After Kilimanjaro I realize that it was not the trekking of more than 70 km or freezing temperatures that we have underestimated. It was “the other side of a coin.”

High altitude and lack of oxygen proved to be subjected to our naivety in thinking that climbing such a mountain is only a physical challenge. Slow walk, introduced by our guides from the ANDA African Adventure, at the beginning of our tour seemed ridiculous to us, but each succeeding day on the mountain proved that it was the only compulsory physical possibility for success.

Management practices and tools that just “don’t work”

From the management’s perspective managers perform tasks, manage people and do business. Accordingly, there are numerous methodologies and tools helping to manage business and people:

(1) In Japan at Toyota Motor Company, Taichii Ohno and Shigeo Shingo incorporated Ford’s type of production and some other techniques into an approach named the Toyota Production System or Just In Time Production (JIT). The inventory strategy strives to improve a business return on investment by simultaneously reducing in-process inventory and associated costs.
(2) The core idea of a Lean organization is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with less resource.

(3) Iwao Kobayashi’s 20 keys is a longer list that can be used in manufacturing audits. It reads very much like a “who’s who” of manufacturing innovations and hence makes a very useful checklist.

(4) Six Sigma (6б) is a business management strategy originally developed by Motorola in 1981. It was initially aimed at quantifying the defects that occurred during manufacturing process first and then at reducing those defects to a very small level.

(5) Business Process Reengineering (BPR) is a top-down approach in which organizations become more efficient and modernized. Reengineering is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, speed and service.

(6) The Self Directed Work Team (SDWT) is perhaps the most powerful organizational concept that motivates, coordinates, solves problems and also makes better decision than an individual could. But this performance comes at a price: decisions are slow, work teams require extensive training and months to mature.

(7) Total Quality Management (TQM) is a set of management practices throughout the organization geared to continuously improve the business processes in order to ensure that the organization consistently meets or exceeds in satisfying a customer or a supplier.

(8) … others.

Martial arts philosophy

Better sweat in practice than bleed in battle (Wǔ Shù wisdom)

The combats and strategies were a constant topic through the human history. In China only there are seven important military texts. First is from worldwide well-known Sun Zǐ, (The Art of War), the next are from general Wèi Liáozi (The Art of War), Wú Qǐ (The Art of War), Sīmǎ Fǎ (The Marshal's Art of War or The Methods of the Sīmǎ Fǎ), the legendary figure Jiāng Zǐyá (Six Secret Teachings), general Zhang Liang (The Three Strategies of Huáng Shígōng), and finally: Questions and Replies between emperor Táng Tàizōng and general Lǐ Wèi Gōng. The texts were practically canonized under the name “The Seven Military Classics” already in 11^th century, and were later on included in most military encyclopedias. In military spheres it was as important as Confucius’s work is for the bureaucrats.

Better spend three years looking for a good master than ten years training with a bad one (Wǔ Shù wisdom)

In China a philosophy does not come only from the country’s rich culture but also from martial arts. The keystone in Chinese philosophy is a strong humanism that became a focus of numerous Chinese philosophers throughout the ages. This humanism does not imply exclusion or indifference to a supreme powers and the nature. Instead, the general conclusion goes towards the unity of human and ‘heaven.’ This spirit of synthesis has characterized the entire history of Chinese philosophy.

A range of similarly motivated philosophical doctrines is covered by Daoism. Two great philosophical systems of China stand alongside: Daoism and Confucianism. Somehow less influential and less important to the development of Chinese culture are ‘the School of Mo’ and ‘the School of law’. The latter was a utilitarian political philosophy that did not address higher questions like the nature and the purpose of life. Both of them evolved at about the same time as Confucianism and Daoism during the ‘Spring and Autumn Period’ (770–476 before our era), and ‘Warring States Period.’

Organizational change

Organizational change is, or should be, just one of the processes within the strategy’s frame and company vision. Why then companies have to “struggle” when introducing changes? Why do they need to change? Ever changing environment, markets, products are just pushing the limits of a current stability of the companies and provoke never ending chain of changes.

In his blog Bernard Marr says “a good mission statement articulates the purpose of the company, basically why it exists, what it does and for whom. It should serve as an ongoing guide that spells out what the company is all about. The mission should focus on the here and now.” And where do we see a necessity for a change that a company should follow? In “a vision statement where the goals and aspirations for the future are outlined. It creates a mental picture of a specific medium-term target and should serve as a source of inspiration.”

But are these definitions enough to smoothly drive a change? Company’s organizational culture, as described in the previous blog: “Organizational culture and martial arts,” is the sum of values and rituals defined by rules. It is also a part of a “bigger picture” that surrounds an organization and each of us, as I explained in my TedxTalk. And these substances present difficulties or even block a change. Employees of a company, as others, are perceiving stability as security therefore opposing changes. Consequently, a permanent conflict prevents a peaceful process of change.

Leadership catch: Adjustment and listening

Imagine walking through the woods. You carefully move and step slowly on the uneven ground where even the exposed tree roots are all covered by leaves. We adapt to environment. Although trees might seem static and unmovable they are still flexible and adaptive. They adjust to the surrounding environment and therefore become even more stable. They do not consume extra energy to rise straight up. It is natural for them to adapt to the floor declination when they grow.

We all have to adjust to our environment, or in martial arts to opponent, and to the mistakes you make during the fight. You can do this only by being flexible. In everyday life there is an abundance of events and issues that require our adaptation. But are we able to adapt quickly? How do we know what to do? When someone trips and is just about to fall, his brain starts to function at high speed. When we are very young or very drunk, we just let it go and fall down. Kids roll with it or just fall loosely, and because of this reaction, they are not severely injured most of the time. What about the rest of us? Our first reaction is violent; we start to gesticulate wildly with our hands. We start to contradict the obvious that happens all the same. Most of the time, instead of bending our knees, we stop our fall with our arms and quite a lot of times break our wrists. We forget how to fall and do not know how to adjust to this event that has happened to us many times before in our lives. We react in panic.

Corporate governance in multicultural organization

Corporate governance refers to the issues associated with the way corporations are structured, managed and operated. The use of the term “corporate governance”, the evolution of the concept and what it entails has started in the early 1980’s.

 Among the first was the Cadbury Committee. They defined the purpose of corporate governance in 1992 namely, as a set of processes, customs and policies that frame the business of the company and help manage the subsidiaries. This is then operationalized in a uniform method through administered or controlled directives.

The most quoted and referred to document in this field is the OECD principles corporate governance. OECD defines it as a set of relationships between a company’s management, its board, its shareholders, and other stakeholders. Corporate governance also provides the structure through which the objectives of the company are set. The means of attaining those objectives and performance monitoring are determined. So, the main recommended principles are stated as rights and equitable treatment of shareholders, interests of other stakeholders, role and responsibilities of the board, integrity and ethical behavior, disclosure and transparency.

Internet games and Leadership

Most people argue that games are just for fun and to kill time. How would you consider gaming experience in person’s curriculum vitae asking for a leadership position vacancy? An asset?

Nick Yee surveyed MMORPG players for the first time at the end of the previous millennium. Since then, he has surveyed over 35.000 MMORPG players of the most popular USA MMORPG games. Near 280 respondents wrote about their guild leadership experience. Yee’s findings about leadership can be described in the same terms as in the real world.

First, most novice guild leaders fall into the trap of trying to be everyone’s friend and making sure that everyone in the guild is happy. The most common lesson learned was that it’s simply impossible to please everyone. Second, in any situation where people have different needs and motivations, conflicts will arise. These conflicts tend to be particularly stressful because of the existing friendships and ties within the guild. Inevitably, the guild leader will be asked to become the mediator. Third, many respondents noted that laying down a firm hand was important and that sometimes you have to be tough and say no. Because many guilds start off as small, casual, and friendly guilds, guild leaders often feel conflicted when it comes to disciplining guild members. The next finding was the difficulty in picking the right people for the guild, as well as the difficulty in kicking people out of the guild. In the game and in the real life, the duality of being a leader is well perceived. It is not easy to be a friend and a leader at the same time. The guild leaders highlighted the importance of having ground rules, making people aware of them and being consistent with those rules, which is equal to real-life leadership.

“The Way” of Leadership

Dào – the Way and Confucianism

Although Dào literally means ‘a way’ or one of its synonyms, the meaning was extended to mean ‘the Way.’ And this term, variously used by many Chinese philosophers such as Confucius, Mencius, Mò Zǐ, and Han Fei Zǐ, has a special meaning within the context of Daoism, where it implies the essential, unnamable process of the universe.

Daoism is traditionally traced to the mythical philosopher Lǎo Zǐ , the ‘Old Master’ to whom the text Dào Dé Jīng has been attributed. Dào Dé Jīng is translated as ‘The Classic/Canon of the Way/Path and the Power/Virtue,’ the title was generally used from the Tang dynasty period (618–905).

And the Daoism philosophy owes more to Zhuāng Zǐ (4^th century BE) the author of the core texts of the Chinese way of thinking known as ‘Daoism.’ Zhuāng Zǐ is traditionally credited as the author of at least part of the work, the one bearing his name, the Zhuāng Zǐ.

English: Analects, by Confucius. Östasiatiska Museet, Stockholm. (Photo credit: Wikipedia)

Confucianism principles are based on the written work The Confucian Analects (Lún Yǔ) ‘found’ by Confucius who lived two thousand and five hundred years ago.  The Chinese language does not use the word Confucianism, instead it is called Rú Jiāo meaning ‘scholar’ and ‘teach.’

External and internal control

“Please contact my secretary to find the time in my schedule, I’m over booked…”  Have you ever heard a similar from an important CEO or other top manager? He/she is obviously under the time pressure, a stress situation or … If this happens frequently it is normally understood that such people don’t have free time.

In my post Cause and consequence / Urgent and important the pressure because of mainly dealing with urgent instead of important issues was already discussed. To further it, concentrate on the next problem, well described by Zhuāng Zǐ proverb: “If you cannot even govern your own self, how can you govern the world”.

How true and how often we do ignore it? When under the stress a basic martial arts skill is to control and not to fight emotions that are piling up. First try to ascertain what you sense or feel. Then do some concealed relaxation breathing to relax the tension.