Leadership by virtue: Change

Showing posts with label Change. Show all posts

Does holacracy need leadership?

Though it's been around for a decade, the holacracy doesn't have much of a track record... it is pushed by tech companies like Tony Hsieh Zappos as ‘the hot management trend for 2014’.

A noun ‘-ocracy’ or ‘-cracy’ means a government / governance by a particular sort of people or according to a particular principle: democracy (by the people); meritocracy (by people with the most ability) and a ‘holo-’ is a prefix added to the start of a word meaning ‘whole’, ‘entire’. In the book The Ghost in the Machine Arthur Koestler argued that literally everything in our world, from chemistry to biology (atoms to molecules to cells to organisms), life forms, or even our cells that form an organ and organs form our body and society are nested hierarchies of entities, which, for lack of any existing word, he called ‘holons’.

In organization holacracy is the concept of self-directed work teams. In business environment it is a rather new management practice that is floating around like ‘lean (manufacturing) organization’, ‘distributed authority’, ‘agile organization’, ‘Six Sigma excellence’ in times organizations need different structures and governance to get top competitive advantages. It differentiates from other practices by being perceived as (new) ‘open allocation’ management structures that (mostly) eliminate bosses.

Unfortunately, the notion that holacracy is non-hierarchical proved as a nonsense. Brian Robertson (Ternary Software) introduced holacracy to the world through a 2007 article as the idea how to put a lot of emphasis on consensual, democratic decision-making and getting everyone’s opinion. He defined it as a set of inward-looking hierarchical mechanisms that connect the teams or work circles. Then, a vertical hierarchy between those circles is still required within the organization. Instructions, information, decisions and guidance on how something has to be done should correspond to the purpose of doing business and is passed from above circle to the below one. Hence a hierarchy stands.

Leadership: More Intelligence or Emotions

Should a leader use mostly intelligence or should the emotions be primary in dealing with people, decision making…?

Some of the definitions of intelligence say:

Merriam-Webster: the ability to learn or understand things or to deal with new or difficult situations; the ability to learn or understand or to deal with new or trying situations.
Dictionary.com: capacity for learning, reasoning, understanding, and similar forms of mental activity; aptitude in grasping truths, relationships, facts, meanings, etc.
The free dictionary: The capacity to acquire and apply knowledge; capacity for learning, reasoning, and understanding; aptitude in grasping truths, relationships, facts, meanings, etc.

And emotions are defined as:

Merriam-Webster: a conscious mental reaction (as anger or fear) subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body.
Dictionary.com: any strong agitation of the feelings actuated by experiencing love, hate, fear, etc., and usually accompanied by certain physiological changes, as increased heartbeat or respiration, and often overt manifestation, as crying or shaking.
The free dictionary: A mental state that arises spontaneously rather than through conscious effort and is often accompanied by physiological changes; a feeling: the emotions of joy, sorrow, reverence, hate, and love.

I came across an article discussing “What Leadership Will Look Like In 20 Years” by Rick Smith. He discusses six major shifts he believes will mark how the most effective leaders will behave in twenty years. Reading the list I was kind of disappointed that future of leadership is pretty much the same as today with minor, technical, changes. Not that I’m good in predicting a future (who is?) but I would like to challenge you with my thoughts and brief explanation on what I think about our future leadership issues.

It is not a technology that will be the driver any more. The technological doctrine present today will be upgraded with social subjects /dimensions/ that are today missing especially within a business context. Due to technology evolution in semantic web in future the focus would be shifted from today's “right questions” to more complicated topics. It will be important to have a proper education to know how to interpret answers, data, information instantly gotten over the Internet.

There are probably more studies, articles and books on “how to lead a team and building a team” than you can ever read. Therefore, I’m not going to or daring to repeat the same matters. But I would rather post a challenge - “Have you ever been a part of an international /inter-cultural team”?

If yes, what kind of experience did you get? Where there any obstacles to leadership, any misunderstanding because of different perceptions of team members coming from different cultural background? Well, I had had such an opportunity to work in and lead a multicultural environment.

In this post I would like to show and compare western approaches to team leading with eastern ones. They are so different in styles and philosophies that it is interesting to demonstrate and to share them with you.

West mostly always describes “five/seven/ten… keys to leading a team”. You are probably very much accustomed with them and have read about those as well as other instructions dealing with leading, team and expected characteristics of a leader. Most of the time authors offer some of the great (repeated) suggestions and topics shown below which are then further appropriately elaborated into strong rooted believes of properness:

Keep things in perspective / define the purpose of the team;
Establish team objectives / focus on results and productivity;
Keep the team focused / align people with the stuff they are good at or passionate about;
Get the right people on-and-off the bus / demonstrate your commitment;
Be a team player or allow others to shine / a leader must mobilize team members;
Leading by example means following rules / leader cannot exempt himself from the rules;
Leaders people will follow are accountable and trustworthy / leaders of teams take the responsibility;
Characteristics of a successful leadership is to trust your people -- and let them know it;
Don’t provide all the answers -- make your employees think;
etc.

For more please read at: http://peopledevelopmentmagazine.com/leading-with-virtue-not-beliefs/.

Leadership and conflict

Searching for a good definition of a conflict I found on Internet:

a conflict is a serious disagreement or argument, typically a protracted one,
a state of mind in which a person experiences a clash of opposing feelings or needs,
a fight, battle or war, or struggle, especially a prolonged struggle; strife
a psychic struggle, often unconscious, resulting from the opposition or simultaneous functioning of mutually exclusive impulses, desires, or tendencies,
a state of opposition between ideas, interests, etc; disagreement or controversy.

Therefore, a conflict is inevitable natural occurrence; it is a part of our experience demonstrating that we all have our respective ideas. Also at workplace a conflict is an integral part of leadership and management process. Definitively, if all conflicts were erased from the workplace, there would be a feeling of unease, because the atmosphere might appear a bit too sterile and unrealistic. In literature there are different types of conflict(s):

Intrapersonal conflict occurs within an individual,
Interpersonal conflict refers to a conflict between two individuals,
Intragroup conflict is a type of conflict that happens among individuals within a team and
Intergroup conflict takes place when a misunderstanding arises among different teams within an organization.
Grouping them, literature suggests that at workplace there are (only) two types of conflict: healthy and un-constructive. So, it is said that a healthy conflict can benefit a business and leads to a more innovative, inclusive and learning mind-set around disputes.

Observer’s influence and Leadership

If asked whether you like physics most or many of you would probably answer “no”.

In next few paragraphs I would like to show you that it is quite an interesting field that can be used and applied in real life and definitively in leadership too. I will begin with a kind of ‘strange’ theory that demonstrates “observer’s influence” on what is observed.

The Werner Heisenberg uncertainty principle says that the act of observation interferes with what is being observed. He defined that the position and momentum of a particle cannot be simultaneously measured with arbitrarily high precision. More precisely the position is determined less precisely the momentum is known in this instant, and vice versa. This is even more relevant in dealing with human and organizational systems. But there is a difference. In human and organizational systems, the object of observation is aware of being observed and can react depending on the situation and perceived purpose of the observation. This can compound the challenges of leadership.

There is definitively a version of the Heisenberg principle that works in leadership area. If a leader is present and steers things, they function differently than when he is present and doesn’t steer, or even when he is not present. Of course, it seems to work better when a leader is present. But shouldn't a leadership be about followers doing right things even when a leader is not present?

Free will and entanglement

I watched Dan Ariely, behavioral economist and the author of Predictably Irrational, TED talk: “Are we in control of our own decisions?”. It triggered a huge amount of my discussions with people. Mine definition on our control over decision was so radical that most just could not accept it. I spoke in favor that “our free will (and decision-making) is not only created by our conscious mind” but also by our unconscious. Bottom line is whether it was ‘I’ that decided and no ‘someone else’! I strongly prop as a true that ‘I am’ conscious and unconscious part and my gens and cultural impact of environment and more together in all I do, think, decide.

Most people, due to their “background noise” (see my TEDx talk) generated by the philosophy of René Descartes (1596) believe that only conscious mind is a seat for our “free will” decision. It is due to Descartes who clearly identified that the mental and the physical—or mind and body or mind and brain—are, in some sense, radically different kinds of thing. Therefore, only the mind ‘holds’ consciousness and self-awareness. It was supported by theology to impose believes that Good and Evil—or God and the Devil are independent against more pragmatic views of Blaise Pascal (1623). Pascal’s development of probability theory and his ‘Wager’ were more systematical approaches and therefore closer to pluralism, which is the view that there are many kinds or categories. This last idea is also much more in accordance with Far East ‘Yin and Yang’ principle. The principle where there is always something Good in Evil and some Evil in Good.

Back now to my understanding of “free will”. According to David Hume, the question of the nature of free will is “the most contentious question of metaphysics.” Minimally, to frame “free will” would be in the ability of agents to have the capacity to choose his or her course of action unconstrained by certain factors. But animals seem to satisfy this criterion too, and we typically think that only persons, and not animals, have “free will.”

Leadership and emotions

Is a leader supposed to show emotions?

To answer this let look at what emotions are. If you “google it” you get results such us:

a natural instinctive state of mind deriving from one's circumstances, mood, or relationships with others;
a conscious mental reaction (as anger or fear) subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body;
an affective state of consciousness in which joy, sorrow, fear, hate, or the like, is experienced, as distinguished from cognitive and volitional states of consciousness;
a mental state that arises spontaneously rather than through conscious effort and is often accompanied by physiological changes; a feeling: the emotions of joy, sorrow, reverence, hate, and love.

So emotions are “we” and we consciously or unconsciously show them. Emotions are chemical reactions between specific combinations of the levels of the signal substances dopamine, noradrenaline and serotonin. Emotions can likely be mediated by pheromones… so there seems no way to hide them. Often, one of the reasons we don’t show emotion is because we are not even aware or we mingle what emotion we have. In most situations when we are angry, frustrated, or upset we suppress it or “by mistake” mix it for some other emotion. And we tend to hide them when we want to stay in control or look strong. Well, in reality, doing so diminishes our control and weakens our capacity to lead. And we end up not saying what we mean or not meaning what we say.

Teaching coupled with Leadership

A teacher should by default be a leader: he/she teaches new things, influences others, has listeners, defines personal growing path, can define task and workload. Anything wrong with it?

Teacher as a leader ensures improvements in instruction he or she gives and thus enhance learning process. But a teacher can (unfortunately) lack autonomy in workplace issues like: (architecture and equipment of lecture rooms), the choice of curriculum material, the scheduling of classes and other resources. Previous teacher training (mostly for university ones) is not the only obstacle they have. Once hired and in the pipeline, young teachers often find that what they have learned in their four or more years of preparation has not equipped them for what they may encounter in their new classrooms say at the Institute for Educational Leadership, Inc. Then the burden of publishing papers and research instead of learning new teaching approaches add to the direct implication of productivity and affect teaching style and capabilities.

On the other hand, teachers lead and assume a wide range of roles in school(s) and in interactions with students, whether these roles are assigned formally or shared informally. Throughout the research process they have to engage in, lead of the research group(s). Within their lecturing there may always be also some student project works that a teacher has to supervise. Teachers teach to collaborate and have to plan their lessons in advance or if needed in partnership with fellow teachers or visiting lecturers. Those are typical leadership roles too.

Leadership and succession

“A person who does not worry about the future will shortly start to worry about the present” is an ancient Chinese proverb.

Unfortunately, still rare occurrence is leadership succession which is and should be too important to ignore.

A company CEO is irrevocably gone. Who will take his position? Or, the top executive is attracted by your competition. Is there anyone new ready to fill the role? What would you do: you may end up with an empty C-suite or, even worse, get an under qualified person to fill the job because simply there is no one better to take it over.

Transition period in the top management position may present quite hazardous times for companies. If the previous CEO has had significant and sound results a worry about his successor’s ability to maintain the same momentum will inevitably arise. To avoid a future crisis in leadership succession there should be developed and implemented plan for leadership succession beforehand. This should cover planned process of leadership transition but also the unplanned ones. Important functions will thusly in large amount continue uninterrupted.

Increasingly large and globally integrated companies take leadership development and CEO succession extremely seriously. In one study of more than 200 CEO successions the researchers found out that in contender succession turnover among senior executives has a positive effect on a company’s profitability but in an outsider succession it has a negative impact. So, companies face two ways to fill the empty position: with internal process of development of a specific candidate or hire externally and choose the best free one on the market.

My Writing Process

I was invited by Regina Puckett to take part in the Writing Process blog tour. Its purpose is to showcase different author methods all over the world. Charity is an amazing lady and it is wonderful to participate in a chain of it. It was started by Victoria that is an amazing lady and a wonderful author with Ellora's Cave Publishing and Liquid Silver Books.

My tour questions

What am I working on?

Professionally I teach social informatics at University of Ljubljana. On the other hand as an author I’m interested and do research about a different approaches to outstanding leadership.

How does my work differ from others of the same genre?

It is a work that merges Western and Fareast mentality and is based on approach coming from martial arts (Wing Chun, Tai Chi) Philosophy aiming to a personal growth in order to become an exceptional leader.

Why do I write what I do?

Leadership of multicultural teams is today very much subjected to different cultural values, norms, ethics or, what I have named as “the cultural background noise” (the environment we grow up in has a great impact and influence our values, ethics and morals, mentally and subconsciously). With the globalization process the occurrence of multicultural teams are even more frequent and this is why I aimed my research toward the leadership that can bridge this “noise” and connect West and East, Internal and External.

How does your writing process work?

At the beginning mine writing process takes quite a while as I do frame it, I do read a lot about the subject, but when started the words just flew.

Be sure to check out the next two authors next week:

Coleman Weeks’s blog http://howdowefeedtheworldsstarving.com/
Ed Gellock’s blog http://lakesidelivin.wordpress.com/
LaRae Parry’s blog http://laraeparry.wordpress.com

Problem solving and Leadership

Broadly perceived “western” trap says: “Problem solving is the essence of why leaders exist to do.”

Why is that false?

Like falling dominoes also the problems tend to accumulate fast? Most managers take short-cuts just to temporarily alleviate the most important tension points - just to be able to move onto the next problem. So, being unable to solve the core of each problem, the managers continuously get caught in the trap of a never-ending cycle thusly making it even more difficult to find any real resolutions. And these actions are draining all their energy and time resources.

To change . . . Why bother?

Heraclitus said: “Change is the only constant in life.” Accordingly, people like to change things or other people but are usually not so willing to change themselves.

Why do people resist to the change? Is it because they mistake inertia or no-change for safety and predictability? Logically, the fear of the unknown frightens us. Leaving a comfort zone and facing uncertainty creates a lot of anxiety thusly paralyzing any activity for a change even if the current situation or process is not functioning well. It is much more difficult to accept the change when we lack confidence. Mostly, we all tend to postpone the difficult or uncomfortable things that need to be changed. Postponing them until the very last minute (known as a “student syndrome”), until something generates an impulse of urgency. Why we believe that there is always enough time to think about a change tomorrow I have already described in Cause and consequence / Urgent and important.

MARSocial copetition: Leadership by Virtue

My book excerpt from “Leadership by Virtue” available on AMAZON.COM (Chapter 6, pages 117-120 of 539 p.) is entered into the Marsocial.com Author of the Year Competition Please Click the link and like, shares it. Thank you.

As for Shifu’s words, Tara asks Ben if he has seen a monster

Culture sophistication of employees pressures on realization of decisions

Leadership cannot really be taught. It can only be learned. (Harold S. Geneen)

The words “If you do not handle your time, how can you manage the time of the people you lead” from yesterday evening echoed in my ears through the night. And still now I cannot forget them. It is very true, and I feel that I need some guidance about how to overcome these rapidly evolving events that are consuming me and my energy. Drinking tea in my office and shuffling through my e-mail, I just cannot get rid of Shifu’s words. Where is the key that will unlock the doors that will allow all the negative energy accumulated in these two companies to exit? It seems to me that even an exceptional martial artist could not fight through all this piled-up problems.

I don’t even hear it when Gemini enters with the report I asked for about all those subsidiary companies and our ex-employees working in them mostly for FixCom. She starts to explain the background and the concerns she has if we cancelled contracts with companies right now. I agree with her and ask her if she can prepare a plan to pass important services to a new company smoothly and then to pass other less important services that are not our core business and do not bring high value added on to those companies. The plan should include the costs and people involved, and we can have preliminary discussion about it today at the merge meeting. I inform her that we will have this on the agenda of our first directors’ board meeting in two weeks.

Fedor enters with a smile on his face. This should be a good sign. And it is.
“Hi, Ben. I have the papers with me.”
“Make it good news, please.”
“It is. We finally entered all the data yesterday evening and tested them with the new SW module. This morning we cleaned the errors and ran them again through the system and the results are here.”
“That is great, and I should apologize for being rude to you yesterday.” It is a relief to say these words that I truly mean. Finally, a positive effect offering me proof that I’m steering the problems correctly.
“No problem. I understand the pressure on you, and we did not help you much to overcome them. Would you like to see the results?”
“Yes please, but first let us call Dylan too.”
“I already informed him, and he is on his way up here.”
Dylan arrives a few minutes later, and we have a long presentation and Fedor’s explanation of the data. It is half past nine when we are through, and I shock them by saying, “Would you mind if I leave now and you two carry out the meeting?”
“Something more important?”
“In some ways, you could say yes. But please can you inform me about the results afterward?”
“Is she young?” was Fedor’s provocative question.

Interested? READ MORE HERE.

Leadership by Virtue background

A common conclusion of all studies on our cultures is that we are definitely different. This is not really a great contribution but rather just a common knowledge. And this conclusion is what mostly challenged me. To successfully lead people you need to find what binds the people together and not what separates them.

Within globalization processes people that are now to work together do not come only from the same cultural background but were raised also in different cultures. And leaders are to take into consideration this new dimension, while, due to current perpetuating crisis, at the same time dealing with finding a way, a fresh and new leadership approach. And the stress should be put on the change of leadership practices and not only on a repainting of current ones. To introduce a new approach to leadership, the book “Leadership by Virtue” takes a different venue - a way that brings Far-East concepts into Western approaches and entangles both.

The “Leadership by Virtue” approach is not about the instruction on how and what to do. It is rather a complex interlinked method to change oneself first. Accordingly, it is not ‘externally oriented’, as the case is in most of the Western culture’s way of management or leadership methodologies. Here the book takes more Far-East tactic and is dedicated to ‘internal self’.

With a myriad of cultures in multinational corporations, research into leadership has been endless, yet not very conclusive. An old friend of mine posed me the question on leadership: “Could you please enlighten me in understanding how to lead a multi-cultural team?” So far we were pleasantly talking over a drink on a nice and warm summer morning. At the time I had no idea to offer. It initiated a long period of my research at the end of which I published the book “Leadership by Virtue”.

It was no easy matter. Four decades ago, IBM tried to unify corporate culture in her subsidiaries all over the world. Geert Hofstede carried out a world-wide survey on employee values with a very informative and demonstrative result. Based on his approach, Turner pointed out the problem of international projects and claimed that “when working on international projects we need to understand the approaches of different cultures to be able to work with people and predict behaviors, and not to give and take offence”. More researchers followed the same topic. A common conclusion of all those studies is: “we are definitely different”. And this conclusion is what bothered me the most. It is a common knowledge. To successfully lead people you need to find what binds the people together and not what separates them.

My research goal was to support the idea that, at their core people are similar no matter where they come from. The new leadership approach should follow these principles. This is why I aimed to find at which level we are “the same!”

The Mandarin Chinese word wú wéi could be described: ‘by inaction nothing is left undone.’ It may well be also translated as ‘non-acting makes all action possible.’ Lǎo Zǐ, a philosopher of ancient China and the author of the Dào Dé Jīng, in stanza 38 ‘About Dé of the Dào’ described it as:
High virtue by obliging not acquires moral force.

Low virtue obliges always and thus lacks moral force.

High virtue neither strives nor acts for its own ends.

Low virtue does not strive but acts for its own ends.

Dào is usually translated as way, road, channel, path, doctrine, or line and by Chinese opinion cannot be obtained as virtue cannot be approached. The legendary Chinese sovereign and cultural hero Yellow Emperor (reigned from 2.696–2.598 BE) said that once Dào is lost, virtue arises; once virtue is lost, humaneness arises; once humaneness is lost, righteousness arises; once righteousness is lost, formalism arises. But formalism is the flowery representation of Dào and the beginning of disorder.

Two sides of the same coin

What constitutes to be a superior leader? F. Marcos said: Leadership is the other side of the coin of loneliness, and he who is a leader must always act alone. And acting alone, accept everything alone (brainyquote). So, is it a head or is it a tail?

My lessons from “the other side of a coin” started when, together with my sons, we decided to go to the Mount Kilimanjaro. My decision had nothing to do with Kilimajaro being the biggest free standing mountain in the world or because it is the tallest mountain of the African continent and not even because it bares my name in it. I joined the idea because it was my long lived dream since the times I lived in Africa.

To climb the summit of 5.895 m in eight days via Lemosho route had to be planned well in advance as we were not physically fit for such a challenge. For months prior to the challenge we have been successful at climbing and trekking to each and every hill or mountain available to us in Slovenia. After Kilimanjaro I realize that it was not the trekking of more than 70 km or freezing temperatures that we have underestimated. It was “the other side of a coin.”

High altitude and lack of oxygen proved to be subjected to our naivety in thinking that climbing such a mountain is only a physical challenge. Slow walk, introduced by our guides from the ANDA African Adventure, at the beginning of our tour seemed ridiculous to us, but each succeeding day on the mountain proved that it was the only compulsory physical possibility for success.

Management practices and tools that just “don’t work”

From the management’s perspective managers perform tasks, manage people and do business. Accordingly, there are numerous methodologies and tools helping to manage business and people:

(1) In Japan at Toyota Motor Company, Taichii Ohno and Shigeo Shingo incorporated Ford’s type of production and some other techniques into an approach named the Toyota Production System or Just In Time Production (JIT). The inventory strategy strives to improve a business return on investment by simultaneously reducing in-process inventory and associated costs.
(2) The core idea of a Lean organization is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with less resource.

(3) Iwao Kobayashi’s 20 keys is a longer list that can be used in manufacturing audits. It reads very much like a “who’s who” of manufacturing innovations and hence makes a very useful checklist.

(4) Six Sigma (6б) is a business management strategy originally developed by Motorola in 1981. It was initially aimed at quantifying the defects that occurred during manufacturing process first and then at reducing those defects to a very small level.

(5) Business Process Reengineering (BPR) is a top-down approach in which organizations become more efficient and modernized. Reengineering is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, speed and service.

(6) The Self Directed Work Team (SDWT) is perhaps the most powerful organizational concept that motivates, coordinates, solves problems and also makes better decision than an individual could. But this performance comes at a price: decisions are slow, work teams require extensive training and months to mature.

(7) Total Quality Management (TQM) is a set of management practices throughout the organization geared to continuously improve the business processes in order to ensure that the organization consistently meets or exceeds in satisfying a customer or a supplier.

(8) … others.

Wing Chun basics 4 Leadership

In the book Leadership by Virtue I refer to martial arts philosophies and Wing Chun principles with regard to a personal growth for those who strive to become an outstanding leader. Here I’d like to share some Wing Chun basics to illustrate this relationship:

Efficiency and effectiveness are both the hallmarks of Wing Chun. Out of these hallmarks spring three main principles: central line, economy of movement, simultaneous attack and defense. And these principles serve right only if you have cultured three roots: balance, structure and stance.

A correct stance is like a bamboo, firm but flexible, rooted but yielding. It gives us power to either deflect external forces or redirect them. Balance is connected to a structure that is embedded within a stance. A correct structure is not important just for the defense, but also for the attack. Being effectively ‘rooted’ or aligned against the ground enables the force of the hit to be taken and absorbed by the ground. Why a good leader has to have a stable stance I have already explained in my Leadership and stability blog post.